A delivered order from us.pandora.net remains eligible for a return request for 30 days. Eligible items may be returned without stating a reason, and exchanges are also available. For customers reviewing this page, the relevant choice is explained so the relevant next step remains easy to identify.
Return Delivery Instructions
Whether the approved request is a no-reason return or concerns damage, defect, mis-shipment, or a missing item, us.pandora.net bears the return-shipping cost. The Settings > General business address, 1500 E Griggs Ave, Las Cruces, New Mexico, 88001, United States, is the default return destination unless we issue a different authorized address. To make the applicable process easy to follow, the store practice is explained so the operational consequence is stated in plain English.
Inspection and Refund Timing
After the returned merchandise is received and reviewed, an approved refund is issued to the original payment method. We send approved reimbursements within 5–10 business days, while the receiving bank may separately determine statement timing. To keep the customer obligation clear, the applicable limitation is identified so the relevant standard remains clear throughout the transaction.
Return Conditions
Start the request by emailing Support@finecharms.shop or calling (505) 213-1761, and include the order number and the item involved. Unless the item arrived damaged or defective, it should be in its original condition with supplied parts and proof of purchase. For reliable order and support handling, the relevant choice is explained so the relevant timing and responsibility are easy to locate.
Changes Before Shipment
A cancellation may be requested before shipment by contacting Support@finecharms.shop; once the order has shipped, this Refund Policy governs the available return process. For ease of reference, the applicable limitation is identified so customers can act on it with confidence.
Non-Returnable Categories
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Customers retain all applicable rights for damage, defects, mis-shipments, and missing merchandise despite the exclusions above. For practical reference, the service expectation is stated so customers can locate the controlling detail quickly.
Merchant Contact
The following information identifies the business operating this US storefront. For day-to-day use of this policy, the practical step is stated so the practical meaning is not hidden in general language.
Store operator: us.pandora.net
Support email: Support@finecharms.shop
Telephone number: (505) 213-1761
Company address: 1500 E Griggs Ave, Las Cruces, New Mexico, 88001, United States